Help Desk Solutions by Prakash Software
You know how important it is for your company to offer excellent support services. Help Desk provides a central point of contact for customers or employees to submit service requests. For over 16 years, Prakash Software has been developing software for businesses of all sizes and now we are ready to present a reliable and easy-to-use Help Desk system.
Our Help Desk can be distributed as an individual product or as part of the GRC / ERP software where it is in charge of customer and employee support. It can increase the productivity of the company in areas such as finance (e-commerce, banking, sales); Telecommunications (mobile operators); health; Information technology (hosting service providers) and others. Prakash Software’s Help Desk solution can solve your support issues, help end-users / customers by resolving their submitted requests via web-based support software and allowing you to manage the entire lifecycle of Support incidents quickly and efficiently. The solution will help you streamline incident management tasks and maximize your organization’s productivity. The main Help Desk features include:
- Displaying and filtering tickets (troubleshooting calls)
- Close tickets
- Assign tasks
- Create replies
- Track time spent
- Generate Reports
With the Help Desk solution from us, you can get:
- The shorter resolution time
- Greater visibility into the support process
- Greater customer satisfaction
- Enhanced customer relationships
- Optimal cost effectiveness.
Written in. NET, the Help Desk solution has a user-friendly design and an optimized technology solution that involves extensive customization capabilities. Depending on the specific needs of the customer, it can easily be adjusted to meet the needs of companies operating in financial services, banking, healthcare, telecommunications, IT, and more.
Help Desk of Prakash Software is not overloaded with tons of confusing options, and offers a rich experience to the user. In addition to the web version available, the system will be available on smart phones and tablets. The mobile version allows you to open, close, assign, and even respond to incident tickets from your mobile device. The system can be hosted in the cloud, giving you more flexibility and agility. So you can manage all your customers’ requests from anywhere, no matter if you are in the office or elsewhere. We analyzed the majority of similar systems and intrusive features that are in the top 10 best Help Desk solutions. Our technical experience covers the following areas:
- Custom software development
- Customizing Service Desk
- Technical support
- Customer Support Services
- Quality Assurance and Test Services
By providing the world-class Help Desk and support services, we are focused on creating reliable and predictable help desk solutions that improve the management of troubleshooting calls satisfy your employees and customers, and competitive advantage.
Why the Help Desk software from Prakash Software?
- We have acquired rich expertise in developing Help Desk solutions for the strong market players.
- We guarantee the development of customized software by experienced professionals.
WE WORK ON YOUR PROJECT
- We designate a project manager and organize a dedicated team of developers and designers
- The entire team is online throughout the working day and available via email, Skype, phone
- The client defines the degree of its interference in the development
- The client presents his preferences and recommendations concerning the design and the specificities of his project
- We carry out the development. Several times a week we present to our customers the latest updates
- We organize a team of testers that correct all code imperfections and bugs
- We deliver the finished solution and assist in its online deployment
Prakash Software Solutions PVT LTD. Offer wide range of services to their clients all over the globe. We successfully delivered projects i.e. software development, cloud computing solutions, SharePoint development solutions, mobile app development and Microsoft technology solution to our Sweden, Denmark, Netherlands, France, Norway, Germany, Spain, Italy, Switzerland, Belgium, Luxembourg, Ireland, United Kingdom, United States, Canada, Brazil, Peru, UAE, Dubai, Saudi Arabia, Kuwait, Qatar, Bahrain, Singapore, New Zealand and Australia Clients.